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It is annoying if you have a complaint about the service as you have experienced.
However, we kindly ask you to give your complaint. Via e-mail to the customer contact division by
This can be by email, regular mail and / or telephone.
Our staff of customer contact department will review the complaint and try to get to everyone's satisfaction to resolve the complaint.

Our data:

At the Well 7
8911 GE Leeuwarden

After receiving your complaint, you will receive a confirmation.

We will investigate your complaint within 14 days of receipt answer, should it need more time, we will notify you informed.

If you do not appreciate it, you can always make contact with the mediation of Stichting Webshop Certified Home Tests which is connected to department. Should the mediation effort for some reason do not lead to a satisfactory solution, then it is possible to explain to the Disputes Committee (SGC) your dispute